CardVault by Tom Brady | Terms & Conditions

Effective Date: January 27, 2026

1. General Terms

CardVault by Tom Brady ("CardVault," "we," "us," or "our") is a retailer of sports cards, trading card games (TCG), collectibles, memorabilia, and related merchandise.

These Terms & Conditions apply to all purchases, whether made online, in-store, or via point-of-sale, and cover sealed products, individual cards, graded cards, memorabilia, accessories, and any other merchandise sold by CardVault.

By completing a purchase and affirmatively accepting these Terms & Conditions during checkout, the customer agrees to be legally bound by them. Customers further acknowledge that they have reviewed all product details, pricing, and policies prior to completing their purchase.

2. All Sales Final; Limited Exceptions

Due to the volatile, speculative, and rapidly changing nature of the collectibles market, all sales are final unless otherwise explicitly stated by CardVault in writing.

Refunds, returns, or exchanges will not be granted for reasons including, but not limited to:

  • Market value fluctuations

  • Pull results, odds outcomes, or pack contents

  • Player performance or roster changes

  • Grading outcomes or expectations

  • Personal preference, dissatisfaction, or buyer’s remorse

Limited exceptions may be granted solely at CardVault’s discretion in the following cases:

  • Incorrect item shipped by CardVault

  • Material error in product description attributable to CardVault

All exception requests must:

  • Be submitted within 48 hours of confirmed delivery

  • Include clear supporting documentation (photos, videos, packaging condition)

CardVault reserves the right to deny any request that does not strictly meet these requirements.

3. Sealed Products, Manufacturer Defects & Acceptance

CardVault is a retailer and not the manufacturer of sealed trading card products.

All sealed products are sold as-is. Any manufacturing defects, including but not limited to:

  • Printing defects

  • Centering issues

  • Surface defects

  • Missing hits or inserts

  • Damage within sealed packaging

are the sole responsibility of the manufacturer.

Once a sealed product is opened, it is considered accepted in full by the customer and is no longer eligible for any return, refund, or exchange under any circumstance.

Customers must submit defect claims directly to the manufacturer. CardVault:

  • Does not process manufacturer claims

  • Does not guarantee claim outcomes

  • Is not responsible for manufacturer determinations

Helpful manufacturer resources include:

4. Odds, Guaranteed Hits & No Expected Value

All odds, guaranteed hits, inserts, and pack configurations are determined solely by the manufacturer.

Statements such as “on average,” “per case,” or similar language do not guarantee specific results in any individual box, pack, or purchase.

Customers acknowledge that purchasing sealed trading card products involves inherent risk and chance.

CardVault makes no guarantees regarding:

  • Card value or resale value

  • Specific players, teams, or outcomes

  • Pull quality or rarity

  • Grading outcomes

  • Financial return or expected value

A product that does not contain a high-value card or desired hit is not defective if manufacturer-stated odds were accurately represented.

5. Shipping, Delivery & Risk of Loss

All shipments from CardVault include tracking and delivery confirmation.

Risk of loss and title transfer to the customer upon confirmed delivery by the carrier to the address provided at checkout.

CardVault is not responsible for:

  • Carrier delays or service interruptions

  • Packages marked as delivered by the carrier but subsequently lost or stolen

  • Delivery to incorrect addresses provided by the customer

  • Issues arising from third-party delivery locations (including apartment complexes, mailrooms, or shared receiving areas)

Successful carrier delivery confirmation constitutes conclusive proof of delivery and fulfillment for purposes of payment disputes, chargebacks, and claims.

Any claims for missing or damaged shipments must:

  • Be submitted within 48 hours of delivery confirmation

  • Include all required supporting documentation

Failure to comply with these requirements may result in denial of the claim.

6. Signature Confirmation and ID Verification & High-Value Orders

CardVault reserves the right to require signature confirmation on any order and will require signature confirmation on online orders exceeding $500.

By placing an order, the customer agrees to accept delivery requirements, including signature confirmation where applicable.

Failure or refusal to accept delivery, including failure to sign for a shipment, does not constitute non-delivery and does not entitle the customer to a refund, reversal, or chargeback.

CardVault reserves the right to require additional identity verification on any order and will require identity verification for certain high-value or high-risk transactions at our discretion.

Customers may be required to provide a valid government-issued photo ID and/or additional verification information prior to order fulfillment.

By placing an order, the customer agrees to comply with any verification requests as a condition of order processing and shipment.

Failure or refusal to provide requested verification may result in order cancellation and refund at CardVault’s discretion.

CardVault is not responsible for delays in shipment resulting from verification procedures, and such delays do not constitute grounds for cancellation, refund, or chargeback.

7. Freight Forwarders & Third-Party Shipping Services

CardVault does not ship to international freight forwarders, reshipping services, or third-party package forwarding companies.

Orders associated with known freight forwarding addresses may be:

  • Canceled prior to shipment

  • Held for verification

  • Refused at CardVault’s sole discretion

CardVault reserves the right to cancel any order that presents an elevated risk of fraud, including orders involving:

  • IP address mismatches

  • Billing and shipping discrepancies

  • Use of freight forwarding services

If an order is shipped to a third-party forwarding service, delivery to that service constitutes final delivery to the customer.

The forwarding company is deemed the customer’s agent, and CardVault is not responsible for any loss, damage, delay, or dispute occurring after confirmed delivery to that address.

8. Fraud Prevention, Order Verification & Cancellations

CardVault actively monitors all transactions for fraud and reserves the right to:

  • Request identity verification prior to shipment

  • Delay or hold orders for manual review

  • Cancel any order deemed high-risk

Verification may include, but is not limited to:

  • Government-issued identification

  • Billing address confirmation

  • Payment method verification

Failure to comply with verification requests may result in order cancellation and refund at CardVault’s discretion.

9. Chargebacks, Payment Disputes & Abuse

By completing a purchase, the customer agrees to contact CardVault prior to initiating any chargeback or payment dispute.

Customers acknowledge that:

  • Delivery confirmation constitutes proof of fulfillment

  • Product descriptions and odds disclosures were reviewed prior to purchase

  • All sales are final unless explicitly stated otherwise

Chargebacks initiated for reasons inconsistent with these Terms & Conditions may be considered fraudulent or abusive activity.

CardVault reserves the right to:

  • Dispute all chargebacks with supporting evidence

  • Recover associated fees, costs, and losses where permitted by law

  • Restrict or permanently ban customer accounts

  • Refuse future transactions

Evidence used in dispute resolution may include:

  • Order and transaction records

  • IP address and device fingerprinting data

  • Billing and shipping confirmation

  • Carrier delivery confirmation (including signature where applicable)

  • Customer communications

  • Security footage (for in-store transactions)

Excessive chargebacks or dispute activity may result in permanent account termination.

10. Limitation of Liability

To the fullest extent permitted by law, CardVault shall not be liable for any indirect, incidental, consequential, or punitive damages arising from any purchase or use of products.

CardVault’s total liability, if any, shall not exceed the amount paid for the product in question.

11. Contact Information

For questions regarding these Terms & Conditions, please contact:

CustomerService@CardVaultByTomBrady.com
781-912-5039